Service Desk Analyst/Application Support Analyst with experience of providing support to business users or customers is required to fulfil this software license compliance contract for a global technology reseller.
The successful Service Desk Analyst/Application Support Analyst will be responsible for proactive global business user engagement following a customer service approach by assisting colleagues in delivering the E2E (end to end) software approval, installation, licensing, and compliance lifecycle using Flexera, a software asset management tool.
Service Desk Analysts/Application Support Analysts applying will be required to complete the following main tasks on a daily basis: Responding to software requests from users in the form of tickets within a bespoke in-house ticketing system; analysing the business needs for the requested software; providing users with decisions on their requests; using Flexera (software asset management tool) for tracking the software installation process, uploading licensing information, invoicing, and fulfilling the licensing reconciliations processes. Training will be provided on all tools and processes.
Service Desk Analysts/Application Support Analysts must have proven experience of supporting business users or customers within an IT Support, Business Support, Customer Support or Compliance capacity to qualify.
This position is to cover maternity leave, it is 100% remote working with 1 meeting per month onsite in Barcelona. There might be the opportunity to join as a permanent member of the team after this contract period.
The client can pay circa 200 Euros Per Day on a contract OR 45,000 pro-rata salary