1st-2nd Line Service Desk Analyst is required to provide support for our fast-paced multi-national supply-chain/FMCG customer.
1st-2nd Line Service Desk Analysts will be expected to handle and resolve at least 30 tickets per day using a global ServiceNow portal based ticketing system by providing support to 6000 users spread across 275 sites; the majority of which are coming from 1000 sales staff processing thousands of orders per day.
The successful 1st-2nd Line Service Desk Analyst must have experience of providing support in a similar sized fast-paced environment and must have proven experience of supporting the following technology to qualify: Windows 10, Active Directory, Office 365, basic network troubleshooting (routing/switching) for escalation and using a ticketing system following a structured service desk approach. In addition, 1st-2nd Line Service Desk Analysts will be required to support some ERP related issues and Cisco Telecom issues on an ad-hoc basis.
1st-2nd Line Service Desk Analysts must be sleeves rolled-up , self-starting, positive, diligent, thorough, logical, pragmatic, used to working remotely and with a completer-finisher attitude.
Currently remote working and will move to a hot-desk rota (1 week Tamworth office/1 week home split).
Hours of work 08:00-17:00, 8:30-17:30 , 09:00-18:00, with a 1 in 3 Saturday 08:00-16:00.
IT kit provided.
Inside IR35: Successful applicants must work through an Umbrella Company