1st Line Service Desk Analyst

  • Permanent
  • Manchester
  • Start Date: ASAP
  • Duration: Permanent
Salary/Rate: Up to £21,000 per annum

1st Line Service Desk Analyst | Permanent | Manchester | Up to £21,000 | Start ASAP

Our well established law firm based in Manchester are looking for an experienced 1st Line Service Desk Analyst to join their dynamic & fast paced team. The successful candidate will be enthusiastic and able to hit the ground running, with access to top level industry training to progress your career within this impressive company. Initially, there will be working from home options with the view of returning to the office once it is safe and secure to do so. If you have the relevant skills and a can-do attitude then please get in touch with your CV & contact details ASAP to apply! *Please note that the shift patterns are between core hours 6am – 7pm and may be extended to 10pm on occasion. Applicants must be available to work any shift covering those hours*

Key Skills:

  • Minimum 2 years 1st line support experience
  • Hands on experience supporting: MS Office 2010 & 2016, Active Directory, anti-virus products, IT security, PC hardware & peripheral devices, network multifunction devices (print/copy/scan), mobile devices
  • Experience working in a Citrix environment
  • Knowledge of: ITIL principles or official accreditation, case management and practice management systems, digital dictation systems
  • Experience dealing with requests over telephone and email efficiently and in a professional and friendly manner (around 30 tickets a day)
  • Escalating non 1st line issues to the relevant teams
  • Logging and maintaining all requests in the IT helpdesk software
  • Experience working within a law firm is beneficial but not essential


  • Dress down culture
  • Full training and support for career progression
  • Medical/Life insurance
  • Pension
  • Season ticket loan
  • Gym membership subsidisation, cycle to work scheme and wellbeing programs such as an online GP & Healthy Minds helpline
  • Retail voucher/dining cards incentives
  • Share scheme
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